30-Day Refund Policy

We want you to feel comfortable trying Stillpoint. The free trial lets you use the complete app before paying, and every eligible paid purchase also includes a separate 30-day money-back guarantee.

How the free trial and refund period work

• The free trial lasts 14 days from the first time you open the trial app.
• The trial does not require payment and does not automatically convert into a purchase.
• The 30-day refund period begins only when you make a paid Stillpoint purchase.
• Using the free trial does not shorten the 30-day refund period for a later paid purchase.

How to request a refund

Stillpoint runs entirely on your computer and never connects to the internet, so the app includes a built-in deactivation step that keeps the refund process honest without sending us anything automatically. The normal request has two parts:

1. Deactivate Stillpoint inside the app. Open Stillpoint, go to the About tab, scroll to “Request a refund,” enter your Lemon Squeezy order number, and type the confirmation phrase shown. Stillpoint deactivates on that computer immediately and shows you a short deactivation receipt (a single line of text).
2. Email us the receipt at sales@1ststepmedia.llc within 30 calendar days of your paid purchase, along with the email address used at checkout and your Lemon Squeezy order number. The app’s deactivation screen has a button that opens this email for you — you review it and press Send yourself. Stillpoint transmits nothing on its own.

Good to know before you deactivate:

• Deactivation is immediate — the app stops working on that computer as soon as you confirm. If you want copies of anything you wrote, export them first.
• Your journal, moods, and conversations are not deleted. They stay on your computer, and if you ever purchase Stillpoint again, the new license key unlocks them.
• The receipt contains no journal content and nothing that identifies your computer — only the license ID, a fingerprint of your key, the time, and the order number you entered.
• We may invite you to tell us why Stillpoint was not a fit so we can improve, but an explanation is not required for an eligible request.

How refunds are processed

Lemon Squeezy is the merchant of record for Stillpoint purchases and processes approved refunds. An approved full refund is returned to the original payment method. The time it takes to appear depends on Lemon Squeezy, the payment network, and your financial institution.

When a purchase is refunded, its Stillpoint license is revoked: the in-app step deactivates it on your computer right away, and the license key is also retired in future versions of Stillpoint. You must stop using the paid Software and uninstall it. Refunding a purchase does not automatically delete journal information stored locally on your computer.

Requests outside the guarantee

Requests received more than 30 calendar days after purchase are not covered by this guarantee, but we may review exceptional circumstances individually. Nothing in this policy limits any non-waivable consumer rights provided by applicable law. Lemon Squeezy may also act under its own payment, refund, fraud-prevention, or chargeback policies.